Tell us what’s wrong
Write a few words and add photos if they help.
FixPilotProperty repairs. Sorted.
Newcastle & nearbyTrack a request
PROPERTY REPAIRS. SORTED.
Something needs fixing?
Tell us what’s wrong. We’ll send the right professional to get it sorted — quickly and properly.
No account needed We’ll call to confirm Newcastle and surrounding areas
Or choose a repair category
Choose one or more if helpful.
Simple from start to finish
Tell us the problem. We’ll handle the rest.
No searching for trades or comparing profiles. FixPilot arranges the right help and keeps you updated.
We call to confirm
Our team checks the details and agrees what happens next.
We arrange the repair
We line up the right professional and keep the job moving.
No account neededOpen 7 daysNewcastle & surrounding areas
Repair examples
Everyday problems, properly sorted
See how a short description can become a clear next step, without having to diagnose the problem yourself.
Plumbing · Gosforth
Kitchen tap leaking
Water was collecting around the sink and the customer was unsure whether a plumber was needed.
How it was sortedFixPilot clarified the problem by phone and arranged the appropriate plumbing visit.
Heating · Jesmond
No hot water
The boiler was running but the property had no reliable hot water.
How it was sortedThe right heating professional was arranged and the visit time agreed with the customer.
Electrical · Gateshead
Socket stopped working
A kitchen socket suddenly stopped working and needed professional attention.
How it was sortedFixPilot gathered the details, arranged an electrician and kept the customer updated.
Illustrative examples of the FixPilot service.
How repairs get sorted
Start with a real problem, not a list of trades
You tell us what you can see. We take care of working out the appropriate next step.
Illustrative exampleKitchen leak · Gosforth
A small leak that needed the right response
Water was collecting beneath a kitchen sink. The customer sent a short description and a photo but did not know which trade to contact.
The FixPilot approachWe confirmed the symptoms by phone, arranged the appropriate professional and kept the customer informed until the next step was clear.
“I didn’t have to diagnose it or spend the evening searching. I told FixPilot what I could see and they took it from there.”
What using FixPilot feels like
Less chasing. More clarity.
These example journeys show the simple experience we are building for every customer.
★★★★★
“I only described the leak and sent a photo. FixPilot called, explained the next step and arranged the right person without me having to chase anyone.”
★★★★★
“The whole thing felt straightforward. I knew who was dealing with it, when I would hear back and what was happening with the repair.”
★★★★★
“As a tenant, I added my landlord’s details and FixPilot handled the conversation. That saved a lot of back and forth.”
Illustrative customer journeys — genuine reviews will only be published with permission.
One service for every home
Owners, landlords and tenants
Homeowners
Describe the problem and let us arrange the right help.
Landlords
Keep property repair requests moving without managing every call yourself.
Tenants
Add landlord details only when approval or payment may be needed.
Good to know
Frequently asked questions
Do I need to know which professional I need?
No. Tell us what is wrong and FixPilot will work out the appropriate next step.
Do I need an account?
No. You can send a request as a guest and use your private link to check its status.
How is the price agreed?
Our team contacts you to confirm the details and explain any cost before chargeable work is arranged.
Can tenants use FixPilot?
Yes. Landlord details are optional and only needed if approval or payment may be involved.
Something needs fixing?
Tell us what’s wrong — we’ll sort the rest.